解决方案服务
The University has established specific processes for students to submit complaints and for them to addressed timely and thoroughly.
Resolution Services oversees the student complaint process and provides a mechanism by which students receive an independent, 客观检讨问题.
The Student Grievances and Dispute Resolution Policy can be found in the 学术目录. The policy is intended to address disputes between a student and the University and creates a framework by which a student and the University can utilize internal processes before filing a formal grievance.
Students are encouraged to first work directly with the relevant University department to resolve their issue, but should they need additional assistance they may contact Resolution Services.
Resolution Services reviews comments and concerns from students and works diligently to address all areas identified.
推荐全球十大博彩公司排行榜
While we prefer 状态ments be submitted in writing via email, you may also contact our office by phone or fill out the form below.
请提供以下给 ResolutionServices@jeffhindley.com:
- Your first and last name and student individual record number (IRN- #######)
- Preferred contact information and method of contact
- A brief explanation of the issue you are having
- The steps you have taken to resolve the issue with the relevant University department
- 你期望的结果
- Any additional information you believe would be helpful in resolving the issue
决议服务-学生决议
4035 S. Riverpoint百汇
凤凰城，AZ 85040
电子邮件: ResolutionServices@jeffhindley.com
电话:602.557.5566
向外部投诉
认证标准
University of Phoenix has been continually accredited by the Higher Learning Commission (HLC) since 1978. HLC has its own process for complaints regarding a member institution’s ability to meet its Criteria for 认证. 请参阅如何使用的信息 向HLC提交投诉 which also provides information on the type of complaints HLC will review.
远程教育学生
University of Phoenix is approved by the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA participating institution (http://nc-sara.org). The University has reciprocity with other SARA 状态s for its distance education programs. Please visit the NC-SARA website for the most current list of 状态s that participate in SARA.
远程教育学生 may file a complaint through the University’s internal grievance process by submitting the complaint to Resolution Services. Students may also file a complaint with the 亚利桑那州 State Board for Private Postsecondary 教育. After exhausting the institution’s internal complaint process and the complaint process of the 亚利桑那州 State Board for Private Postsecondary 教育, distance education students residing in a SARA 状态 may appeal a complaint to the 亚利桑那州SARA委员会 (阿兹莎拉). The 亚利桑那州SARA委员会 will not review complaints regarding student grades, 违反学生行为准则, or complaints beyond two-years of the incident. For more information visit the AZ SARA Council website.
本地校园学生
University of Phoenix is regulated by various 状态 regulatory bodies for filing complaints in the 状态 that a student resides. If a campus based student chooses to file a complaint, he or she can submit an internal complaint to the 大学 解析服务 and/or file an external complaint with the designated 状态 regulatory agency.
写作:
亚利桑那州 State Board for Private Postsecondary 教育
1400 W. 华盛顿，260室
凤凰城，AZ 85007
通过电话:
602.542.2399
网上: www.azppse.政府
写作:
Bureau for Private Postsecondary 教育
邮政信箱980818
W. 加州萨克拉门托95798-0818
通过电话:
888.370.7589 or 916.431.6959
网上: www.bppe.ca.政府
写作:
Commonwealth of the Northern Mariana Islands
总检察长办公室
消费者顾问办公室，二楼
胡安一. 萨布兰纪念大楼，国会山
塞班岛，mp96950
通过电话:
670.237.7500
在互联网上:
www.cnmioag.org/divisions/consumer-protection/online-student-complaint/
写作:
访问: http://cca.Hawaii.gov/hpeap/ or
夏威夷 Post-Secondary 教育 Authorization Program
Department of Commerce and Consumer Affairs
P.O. 541箱
火奴鲁鲁，HI 96809
通过电话:
808.586.7327
写作:
德州高等教育协调委员会
P.O. 12788箱
国会车站，奥斯汀，得克萨斯州78711
通过电话:
512.427.6520
网上: www.thecb.状态.tx.美国/ studentcomplaints
学生投诉规则:
视图 Title 19 of the 德州 Administrative Code, Sections 1.110-1.120